Services

Team Offsite Development & Facilitation.

Leadership alignment is the key. Your team may be able to recite stated goals, but likely has different ideas on execution strategies. Let’s get aligned on what’s important and drive a plan everyone can get behind.

BHC offers consulting packages to deliver a valuable team or leadership offsite. Your team will leave with clear objectives and action plans to drive the growth you’re seeking.

Package details:

Pre-planning interviews with leadership and stakeholders to drive a focused and meaningful agenda.

Planning, scheduling and execution for every detail of a one or two day offsite.

Delivery and facilitation of tailored workshop activities to drive idea generation, key decisions and alignment.

Objective and Key Result (OKR) setting.

Follow up leadership coaching following the offsite.

Go-To-Market Diagnostic.

From demand source analysis to service blueprinting, BHC can help you improve the customer lifecycle and experience for your team and the customer at every major touchpoint.

Service Overview:

Objective & Key Result (OKR) setting & aligned metrics scorecard

Digital demand source & channel analysis.

Recommendations & implementation of integrated augmented intelligence solutions across the sales and customer lifecycle.

Leadership Coaching.

Goal execution takes time and headspace. We help you create that space with our International Coach Federation (ICF) certified coaches bench of CXO leadership who bring world-class facilitation skills to the table.

Leadership coaching is available to support a variety of introspective leadership and goal execution needs in both an individual or group coaching format.

 FAQs

  • BHC supports the human side of your business with targeted technology implementation. We specialize in leadership effectiveness and efficacy, empowering and enabling your business to define and own a metrics driven business cadence.

  • Bowen House Consulting differentiates its approach from other general management and business strategy firms through a focused and integrated methodology centered on the direct link between internal team alignment and external customer experience (CX) for small to mid-sized service and product-oriented businesses. Specifically through:

    • Integration of Team Alignment and Customer Experience (CX)

    • Emphasis on Goal Execution & Accountability

    • Core Competency in Leadership & Executive Coaching

  • BHC can work with most budgets. We tailor our fees based on the scope, duration and number of people involved in the project. Contact BHC today to learn more about our typical engagements and fees.

  • Bowen House Consulting measures the Return on Investment (ROI) of its projects by focusing on the core connection between team alignment and customer experience (CX) performance, translating those improvements into tangible financial and operational metrics.

    Our model is centered on using Objectives and Key Results (OKRs) and driving top-and-bottom-line impact, the ROI measurement is structured around the specific, measurable goals set at the beginning of the engagement.

  • A first meeting with Bowen House Consulting (BHC) will focus on clearly defining your current state, desired future state, and the data that connects the two. BHC focuses on strategic growth, team alignment, and customer experience (CX).

    Preparation with any of the following will be helpful to determine if there is a fit in working together:

    • Current mission and vision statements, strategic plan summary

    • A prioritized list of the most critical issues (e.g., "Customer Churn is rising," "Product team is misaligned with Sales," or "Technology debt is impeding CX efforts").

    • Your desired measurable outcomes for the project (e.g., "Increase Net Promoter Score (NPS) by 15 points," or "Reduce the cost-to-serve a customer by 10%").

    • A basic Org Chart showing the key functions/departments (Sales, Marketing, Product, Support, Executive).

    • The current high-level Objectives and Key Results (OKRs) or Key Performance Indicators (KPIs) your leadership team is focused on.

    • If you have one, a Customer Journey Map or a document outlining the key customer touchpoints.

    • CX Metrics: Recent scores for NPS, CSAT (Customer Satisfaction), and Churn Rate (or Customer Retention Rate).

    • Financial Metrics: High-level summary of Revenue Growth and Cost-to-Serve for the last 12 months.

    • Voice of Customer (VoC): A few recent examples of customer feedback (quotes, survey comments) that best illustrate your problems.

Contact BHC